FAQ:

1.How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

2.How long does delivery take?

If your order is in stock we can usually deliver Guild Wars Gold within 15 to 20 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.

3.I have been waiting in game for a really long time. How do I confirm my order?

If you have placed an order and have been waiting in game for more than 15 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

4.Why do you sometimes need to call me when I've placed an order?

1). There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.

2). for larger orders, we must confirm your identity and legitimate possession of the card or PayPal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.

3). If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.

5.What kinds of payment methods do you guys accept?

We currently accept PayPal for the small order as our preferred online payment processor. Payment with confirmed mailing address and optional verified buyer status will help ensure your order is processed faster. As to the large or the bulk order, we prefer accepting money order or wire transfer method.

6.How do I pay with my credit card without using PayPal?

We do offer the option to pay using a credit card outside of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card. The option to use a credit card is available through both services.